Voice Agent for a Chiropractic Practice
A busy chiropractic office was losing time and money to no-shows. We set up a voice agent that calls patients to confirm appointments and handles rescheduling on the spot.
The practice sees 80+ patients a day across two providers. Front desk staff spent 2-3 hours every morning on confirmation calls, mostly reaching voicemail. No-shows were running at 15%. Patients who needed to reschedule faced hold times, so some just didn't show up.
We built a voice agent using ElevenLabs that calls patients 48 and 24 hours before appointments. It confirms attendance, handles reschedule requests by checking real-time availability, and sends follow-up texts with new details. Everything syncs to the practice management system. Patients often don't realize it's AI.
No-shows dropped from 15% to under 10%. Front desk staff got back 12+ hours a week to focus on in-office care. Patients appreciate being able to reschedule instantly without waiting on hold.
What happened
- ·No-shows went from 15% to under 10%
- ·Staff saved 12+ hours per week
- ·Patients can reschedule instantly by phone
- ·Everything syncs to practice management system
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